Monday, March 3, 2008

How do you get better employees?

How many psychiatrists does it take to change a lightbulb?
One, but it has to really want to change!

Have you ever thought that about your people, your customers, or your business? You know that your business can grow because there is a market, you have the right mix, you have the right pricing. So what is it? Why aren’t your employees as engaged, as committed, as capable of making decisions and bowl your customers over with unbelievable customer service as you are?

There could be a number of factors, but one of them might be you. As an entrepreneur, this isn’t a job; it’s a way of life. Your company is your work; your investment; your pride; and hopefully, your retirements or security. Your people are different: they work there and were hired. They can be released and they know it. It is a special person who can start and grow a business and it is likely not your employees’ mindset.

You should expect, if your company is running like most companies, that the following is true for a staff of twenty:

Even the best performing companies have actively disengaged staff. The question, as a business owner, shouldn’t be how can I engage and motivate my staff; it should be who is responsible for not de-motivating my staff? According to “Energize your workplace: How to Build and Sustain High Quality Connections at work”, the greatest impact on defining employees’ working experiences can be summarized in good leadership, open communication, and demonstrated ethics and fairness.


So what about you? Jim Collins, author of “Good to Great” says, “Whether someone is the “right person” has more to do with the character traits and innate capabilities than with specific knowledge, background or skills.” Do you know about yourself and how this affects your decision-making, your leadership, and your business? Do you want to find out? A relatively easy and inexpensive way to start is with the Keirsey Temperament Sorter. You can pay the $14 fee for the complete assessment, or you can take the free part and Google it yourself. You can’t change disengaged employees, but through good leadership, communication and training, you can keep your engaged staff longer.

To get more help sorting your training needs from your organizational needs, call the training pirates. We’ll help you get what you want.

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